FAQs

FAQ & Help Section

PRODUCT DESCRIPTION

How do I select the right Dirndl / Lederhosen size?

Each product page includes a Size Chart tab. You can also refer to our Size Guide.

Note: Genuine leather Lederhosen has a lower stretch tendency than fabrics like jeans or cotton trousers, and Dirndls are designed to fit close to the body. Sizing can also vary depending on styling preference.

Leather Lederhosen typically loosens by up to 1 inch after 2–3 wears — this natural break-in period is completely normal. If you're unsure between two sizes, we recommend sizing up.

I have a question about the dimensions or description of an item — what do I do?

Please get in touch with our team for product-specific queries. You can reach us via live chat or our contact form, or email us directly with:

  1. Product SKU
  2. Product dimensions/details
  3. Your specific requirements

Email: support@dirndlgrace.com

Still need help?

If your question isn't answered here, please feel free to Contact Us — you can also reach our customer support team via live chat.

PRODUCT ISSUES

The order I received is damaged — what do I do?

If you receive a defective or damaged item, please contact our customer care team as soon as possible via live chat, our contact form, or email, including:

  1. Order number
  2. Product name
  3. Description of the issue
  4. Photos of the damaged item, if possible

Email: support@dirndlgrace.com

My order hasn't arrived. How can I track it?

If your order hasn't arrived within the estimated delivery window, please check with your local delivery office first. You can track your order via our tracking page using the order code from your confirmation email.

If you're still unable to locate it, please check around your property and with neighbours in case it was left with them. Once you've done so, please contact our team via live chat, our contact form, or email with:

  1. Order number
  2. Product name
  3. Date the order was placed

How do I arrange an exchange?

If you've received item(s) you didn't order, please let us know by emailing us or using our return and exchange form, including:

  1. Item(s) you ordered, and your order number
  2. Item(s) you actually received
  3. Your invoice details
  4. Date of purchase

Please note: incorrect items must be returned in original packaging and unused condition. Any sign of use or damage may affect eligibility for exchange.

DISCOUNTS AND PROMOTIONS

Do you ship to my country?

Yes, we ship worldwide. Import duties or VAT may apply depending on your destination country, payable upon receipt of your order — these are typically minimal.

Can I return a product after purchase?

Yes — items must be returned in brand new, undamaged condition. Customers are responsible for return shipping costs. We do not accept returns without prior notice and approval. Please see our full Shipping & Returns Policy for details.

What is your refund policy for returned goods?

We offer a full refund for eligible returns requested within 14 days, as outlined in our return policy, provided the item is unused and undamaged, or was damaged/incorrect on arrival. Please see our Shipping & Returns Policy for full details.

I haven't received my refund yet — what do I do?

There are a few possible reasons:

  1. Your returned item is still in transit back to us.
  2. We may be missing some information needed to process your refund.
  3. There may be a delay due to bank processing times.

For further help, please contact our customer care team via live chat, our contact form, or email.

Email: support@dirndlgrace.com

Tracking shows my order as delivered, but I haven't received it. What do I do?

Please double-check the shipping address provided at checkout, and ask neighbours whether they received it on your behalf. If you're still unable to locate it, please contact our team.

CHANGING YOUR ORDER

How can I cancel an order I've placed?

You can cancel your order within 30 minutes of purchase. Requests made after this window may not be possible, as your order will likely already be in process.

To cancel, please contact our team via live chat, our contact form, or email with:

  1. Order number
  2. Reason for cancellation
  3. Date the order was placed

Email: support@dirndlgrace.com

I need to change the address on my order — what do I do?

To change your billing address, please email us with your account details, order number, and previous billing address.

To change your shipping address, please contact our customer care team via live chat, contact form, or email with:

  1. Order number
  2. The correct shipping address

You'll receive confirmation once your new shipping address has been updated.

My coupon code says "invalid" — how do I use my discount?

A few common reasons this happens:

  • The code has already been used — each coupon is valid for one use per customer.
  • The page was refreshed mid-checkout, interrupting the process.
  • The code has expired — offers are usually time-limited.

If the issue continues, please contact us via our contact form or email.

Email: support@dirndlgrace.com

PLACING ORDERS

I haven't received my order confirmation — what do I do?

A few possible reasons:

  1. A technical error interrupted checkout.
  2. The email address entered was incorrect.
  3. The confirmation email went to your spam/junk folder.

Please contact our Customer Care team with at least one of the following:

  1. Order number
  2. Name (shipping/billing)
  3. Date of purchase

Email: support@dirndlgrace.com

Can I get a duplicate receipt or order confirmation?

Yes — please contact our Customer Care team via our contact form or email with:

  1. Order number
  2. Name (shipping/billing)
  3. Date of purchase

Best Price Guarantee • Quality Craftsmanship • 14-Day Return & Exchange Policy • Dedicated Customer Support

Dirndl Grace offers authentic Alpine and Bavarian attire for men and women, bringing traditional craftsmanship straight to your door across the UK and beyond.

Email: support@dirndlgrace.com
Support: Contact Us Form
Based in: United Kingdom

Two things worth flagging before you publish:

  1. Cancellation window — the source site allows cancellation within 30 minutes; I kept that, but double-check it matches your actual fulfilment speed.
  2. UK consumer rights — as mentioned on your Shipping Policy, UK customers have a statutory 14-day cooling-off right under the Consumer Contracts Regulations that's separate from your store policy. Worth having a solicitor check this FAQ and your returns page together so they don't conflict.