Return Policy

Here's the Return & Exchange page for Dirndl Grace, matching this structure:

Return & Exchange

Thank you for shopping with Dirndl Grace. We hope you're delighted with your purchase. If you're not completely satisfied for any reason, please review the options below — we're here to help.

GENERAL REQUIREMENTS

A receipt or proof of purchase (Order No.) is required for all requests.
All requests must be initiated within 5 days of delivery.
Items must be in new, unused condition with all original tags and labels attached.
Please do not send items back to the manufacturer.
We do not accept returns for orders containing multiple sizes purchased with the intention of checking best fit.
Partial refunds may apply in certain cases.
Important: Items delivered to an address entered incorrectly by the customer are not eligible for return or refund.

EXCHANGE — SIZING OR FIT CONCERN

If you've received your order but aren't satisfied with the sizing or fit, don't worry — we want every customer happy with their purchase.

What to do: Contact our support team within 5 days of delivery and describe your concern. Our team will review your case and work with you to find the best solution.

Please note:

We strongly recommend reviewing our Size Guide before ordering to ensure the best fit.
Free promotional items (e.g. free socks) are not eligible under this policy.
Items must not be used, washed, or have tags removed to qualify.
Requests must be made within 5 days of delivery.
We offer size exchanges for damaged or incorrectly shipped items.
Return shipping costs are the responsibility of the customer.

How to contact us:

Email us at support@dirndlgrace.com. Our team will respond within 1–2 business days and guide you through the next steps. Once we receive and inspect your returned item, we'll dispatch your correct size promptly.

RETURN — FOR A REFUND

When a refund applies:

The item arrived damaged.
The item was incorrectly shipped (wrong item or size sent by us).
The order was cancelled before shipment — cancellation must be within 24 hours of purchase, as orders are shipped within 24 hours.

Conditions to qualify for a refund:

Request must be made within 14 days of the purchase date.
Items must be unused, unworn, unwashed, with tags attached.
Proof of purchase must be provided.
Customer is responsible for return shipping and handling costs.

What is not eligible for a refund:

Orders containing multiple sizes purchased to check fit.
Free promotional items.
Items delivered to an address entered incorrectly by the customer.
Requests made after 14 days of purchase.
Items that are used, worn, washed, or missing tags.

Transaction fee: A 20% transaction fee is deducted from all refunds, regardless of reason, covering payment processing and administrative costs.

Refund timeline: Approved refunds are processed within 2–4 business days of us receiving and inspecting the returned item.

Refund method: Refunds are issued via your original payment method (e.g. card, PayPal).

Order cancellations: Orders are processed and shipped within 24 hours of purchase. To cancel without penalty, contact us immediately at support@dirndlgrace.com. Cancellations requested after shipment will be treated as a standard return and subject to the 20% transaction fee.

Carrier issues: If a delivery error occurs on the carrier's end, we'll fully support you in resolving it — however, we can't be held liable for loss caused by circumstances beyond our control.

Duties & taxes — international orders: International orders may be subject to import duties and taxes on delivery. These are the customer's responsibility and are collected by the carrier or local customs authority, based on your country's import regulations.

How to initiate a refund:

Complete our Return & Exchange Form or email support@dirndlgrace.com with your order number and reason.
Our team will review your request and respond within 1–2 business days.
If approved, return the item at your own cost using a trackable method.
Your refund will be issued within 2–4 business days of receipt and inspection.

MISSING OR INCORRECT ITEMS

We take full responsibility for any missing or incorrect items. If you've received the wrong item, or something is missing from your order, we sincerely apologise for the inconvenience.

What we will do:

If the wrong item was sent, we'll dispatch the correct item to you free of cost.
If an item is missing, we'll dispatch it to you free of cost.
If a replacement isn't possible, we'll issue a full refund for the affected item — with no transaction fee deducted.

Conditions:

The issue must be reported within 3 days of delivery (exceptions considered in special cases).
You must provide your order number and a clear description or photo of the issue.
Please don't return or dispose of the incorrect item until our team advises you to do so.

How to report a missing or incorrect item:

Email support@dirndlgrace.com or complete our Return & Exchange Form with your order number and a description or photo. We'll respond within 1–2 business days and confirm next steps — either dispatching the correct/missing item immediately, or processing a full refund if that's not possible.